SITXCCS015 – Enhance Customer Service Experiences
Deliver memorable and high-quality customer service experiences across diverse hospitality contexts.
The SIT50422 – Diploma of Hospitality Management develops advanced operational and leadership skills for individuals aiming to manage and coordinate hospitality operations.
This qualification reflects the role of highly skilled senior operators who combine strong technical knowledge with managerial expertise to oversee hospitality teams and business performance.
Graduates will be equipped to handle customer service excellence, financial management, staffing, and compliance, while making key operational and business decisions.
Career Opportunities include:
This qualification provides a pathway to the Advanced Diploma of Hospitality Management and other higher-level hospitality or business programs.
This qualification is ideal for individuals who want to take their hospitality or culinary career to management level and develop the ability to lead teams, improve service quality, and manage operations across various venues.
Recognition of Prior Learning (RPL) or Credit Transfer is available for students with previous experience or related qualifications.
This program combines face-to-face learning, structured self-study, and workplace-based experience, ensuring students graduate with both theoretical understanding and real-world confidence.
Duration: 104 weeks
80 weeks of training and assessment
24 weeks of holidays
Placement:Required — students gain valuable hands-on experience in an approved hospitality environment
At Eureka Institute of Management, we welcome students who are committed to professional growth in the dynamic hospitality sector.
Pathway to Care
Empowerment:
Graduates of the Diploma of Hospitality Management will be ready to lead operations across restaurants, hotels, and event venues.
They’ll be equipped to make strategic decisions, manage diverse teams, and ensure outstanding customer experiences.
This course also provides a direct pathway to the SIT60322 – Advanced Diploma of Hospitality Management for those aspiring to senior management or executive hospitality roles.
To achieve the SIT50422 – Diploma of Hospitality Management, students must complete 28 units — 11 core and 17 electives — selected to provide a comprehensive foundation in hospitality management, leadership, and operations.
Deliver memorable and high-quality customer service experiences across diverse hospitality contexts.
Design and implement service systems that exceed customer expectations.
Resolve workplace conflicts effectively to ensure a positive and professional environment.
Oversee budgetary processes and ensure operational profitability.
Develop and control budgets for efficient resource allocation.
Ensure legal compliance in business operations, contracts, and licensing.
Plan and manage staff rosters for efficient workplace coverage.
Build strong leadership skills to motivate, guide, and manage diverse teams.
Oversee daily operations to maintain quality and productivity.
Develop and maintain professional partnerships to enhance business success.
Ensure workplace safety compliance and continuous improvement.
Electives may include, but are not limited to:
SITXINV008 – Control Stock
SITHKOP010 – Plan and Cost Recipes
SITHKOP015 – Design and Cost Menus
SITXHRM010 – Recruit, Select and Induct Staff
SITXWHS006 – Identify Hazards, Assess and Control Safety Risks
BSBTWK501 – Lead Diversity and Inclusion
SITXFSA008 – Develop and Implement a Food Safety Program
SITXFIN008 – Interpret Financial Information
SITXMPR014 – Develop and Implement Marketing Strategies
SITXHRM012 – Monitor Staff Performance
SITHCCC043 – Work Effectively as a Cook
SITXCCS010 – Provide Visitor Information
(Note: Elective selections may vary based on delivery location, industry demand, and student pathways.)
Please refer to the 2024 Fees Schedule
Join a leading Australian institute that
Blends Innovation, Skill, & Opportunity
Level 6, 440 Elizabeth St, Melbourne, Victoria, Australia 3000
Email: admissions@eureka.edu.au
Tel: 03 9125 0960
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